Hello, we are Rochester Auto Care. We’ve been in this industry for over thirty years. We've realized over those years that there's a much better way of doing business. Our industry has been plagued with inconsistencies, overselling and mistrust. We pledge to operate with a level of trust, consistency and transparence that is seldom seen on our industry. We have a team of highly experienced technicians and customer service staff. The staff at Rochester Auto Care spent a lot of time in the dealership environment. 

We became extremely disappointed with cutthroat, money first dealership environment. We decided there is a much better way to service automobiles so we started Rochester Auto Care. The time spent in dealerships has provided us with the resources necessary to provide a superior service experience.

​

There is typically a low trust level with auto maintenance and repair. Our goal is to eliminate any reservations or speculation you have with servicing your vehicle. We will never pressure a customer to purchase any maintenance or repair. We will also provide a level of transparency seldom seen in our industry. Pictures, video and live stream are just a few of the tools we use to keep you connected to your vehicle. If for any reason you are hesitant to proceed with a repair or maintenance we will suggest that you do not proceed. We never want a customer to feel like they purchased something they did not want to or need. We will let you know what’s going on with your vehicle and provide real suggestions on how to proceed. We will always offer you options and priority levels on all maintenance and repairs.

 

Our customers are always welcome to talk directly to our technicians and we encourage them to do so. We will also offer free second opinions. If anyone told you that you need maintenance or repair on your vehicle please call us for a second opinion. We will gladly take a look at the recommended item and let you know if you indeed need to have it done. This is a complimentary service that comes free with piece of mind.